Refund Policy

Refund Policy for GeniusAgency – Digital Marketing Services

Last updated: December, 07,2023

At GeniusAgency, we are committed to delivering exceptional digital marketing services. We understand that circumstances may change, and you might need to request a refund. Below is our refund policy, addressing common questions and scenarios related to refunds for our services.

1. Partial Refund Requests for Services

If you find that our services do not fully meet your needs, you may request a partial refund within 30 days of purchase, provided the request aligns with our refund policy guidelines. To submit a partial refund request, please follow these steps…

2. Full Refund Eligibility for Digital Marketing Services

Your satisfaction is our priority. If you are not satisfied with our services, you can request a full refund within 30 days of purchase. This is applicable as long as the request meets our refund policy guidelines and the service has not been fully utilized or completed.

3. Understanding GeniusAgency’s Refund Policy

We aim for your complete satisfaction with our digital marketing services. Eligible services can be refunded within 30 days of purchase, subject to certain restrictions and conditions as outlined in our refund policy. Some services may be subject to specific refund limitations.

4. Refund Status: Addressing Common Queries

For eligible service purchases, refunds can be processed within 30 days of the request. Here, we answer common questions regarding the refund process and timeframes. Learn more about how we handle refunds and what to expect.

5. Subscription Plan Refund Exceptions

While we strive to offer flexibility, refunds for subscription plans are generally not provided, except where required by applicable law. This section details GeniusAgency’s policies on honoring refunds as per legal requirements, including how to submit a refund request.

6. How to Request a Refund for Digital Marketing Services

To request a refund, please contact our support team with details of your service purchase. Include any relevant information that can help us process your request efficiently. Our team will guide you through the refund process based on the nature of the service purchased.

7. Website Creation Services Refund Policy

For website creation services, GeniusAgency offers a unique process to ensure customer satisfaction. We provide our clients with three website design propositions based on their requirements. Once the customer selects and approves one of the proposed designs, the website creation process begins.

Please note that after the customer has accepted a website design proposition, the service becomes non-refundable. This is because the acceptance of the design indicates the customer’s satisfaction with the theme, layout, and overall direction of the website. From this point forward, GeniusAgency will invest significant time, effort, and resources into developing the chosen website design.

By accepting a website design proposition, the customer acknowledges that they are satisfied with the proposed theme and design and agrees to proceed with the development of the selected website. Any requests for refunds after this stage will not be entertained, as the service is considered to be in progress and resources have already been allocated to the project.

If you have any questions or concerns regarding the website creation process or the refund policy for these services, please don’t hesitate to contact our customer support team. We are committed to delivering exceptional websites that align with your vision and requirements.

Remember to review and adjust this section to ensure it aligns with your specific business practices and complies with any relevant laws and regulations in your jurisdiction. It’s always a good idea to consult with a legal professional to ensure your refund policy is legally sound and enforceable.

Contact Us for Refund Inquiries

If you have any questions or need assistance with the refund process, please reach out to our customer support team. We are here to help ensure your experience with GeniusAgency is positive and satisfactory.

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